FAQs

Will I see a proof of my design?

Magnets and Labels developed the No-Fault E-Mail Proof System and we will send you an email proof of your design within 24-36 hours of your order placement. If you do not receive an email from us within said time, please check your spam folder as emails often go to spam. If we do not hear from you by email in said time, we will try to reach you by phone.

Our No-Fault E-Mail Proof System was designed for your protection as well as ours; it reads: 1. we will never print until you have reviewed your design; 2. you’ve had the opportunity to make changes; and 3. you’ve contacted us via return email that you are happy and it is OK for us to print.

Can I change fonts?

For most designs you can change your font. If you have a particular font(s) you like, simply add it in the Comments Section below the order form. We will be happy to see if your choice will work on your design and will be in touch with you via email.

Can I change colors?

Depending on the selected design, background colors can typically be changed. If the design is of a photo image, it would likely not be possible to change those colors. Again if you have a specific request, call us, email us, or use the contact form on the website.

Can I add a photo?

Depending on the design selected, there may be space for image(s) to be added. Photo card magnets, graduation save the dates, and baby birth announcements have space allotted for photos. Each product page has a photo upload option for use on designs that feature photos. If a space is not designated, contact us to discuss your need.

Will I receive envelopes with my order?

All magnet invitations and magnet photo cards include 4.5″ x 5.75″ envelopes with each order. Announcement cards on cardstock include 5.25″ x 7.25″ envelopes with each order.

Can I order a totally custom design?

We’re happy to work with you on a custom design. Please fill out our Contact Form and say ‘custom’ in the message

What is the turnaround time until my order ships?

Magnets and cards take 3-5 business days in production from your proof approval; labels take 2-3 business days in production from your proof approval. We fill orders in the sequence they are received so depending on orders that are before yours, it could take the max business days to complete. add the shipping time to your location.

What is the shipping time?

We mail magnet orders USPS Priority Mail with a 2-3 day delivery time. We mail label orders USPS First Class Mail with a 3-5 day delivery time.

Can I rush my order?

You can certainly reach out to us to see if we can speed your order from the above times. If we do not have an order in front of you it is possible that we can accommodate. Express Shipping can also be requested (for an addition charge) but please note that your order will not ship on the same day it is received. Express shipping will only shorten the delivery time and not the production time.

Do you offer refunds?

Through our No-Fault Email-Proof System, we have taken every precaution to avoid and prevent mistakes. Since you will have every opportunity to review and check your order for errors prior to our printing. Due to the nature of custom printed magnets or labels, the material once printed cannot be reused; therefore, we do not offer refunds.

PLEASE CONTACT US IF YOU HAVE QUESTIONS.