Frequently Asked Questions About our Custom Magnets and Labels
Q: Can I see what my item will look like before I pay?
A: Our service offers an Email Proof System so you'll see your exact item via an email proof image that you'll get to verify or tweak. We don't print until you say "Go!" Unfortunately, we cannot begin an order until we receive payment. One of the main aspects of our personalized products is our design time. So while we're charging you for a tangible item, our time is also part of the product price.
Q: Can I have my own photo inserted on a label or magnet?
A: In some instances, you may replace a generic photo with one of your own. Many of our templates have been setup to accept a different image. There are; however, a few of our designs that do not have space for a photo. If this is the case and you need a photo on your item, you may need to consider a custom design.
Q: Do I have a choice of fonts?
A: Absolutely, simply choose a font from our FONT selection that is best for you and include the applicable name with your order. Please note that this selection only applies to the message font while other template fonts such as Save-the-Date, Happy Birthday, Surprise, etc. may be fixed fonts. Please reach out to us so we can determine on a per order basis.
A: Many of our template designs can easily be changed to another color and we do not charge for this option. The only time a color cannot be changed is if the background of the design is a photograph. Please note that we cannot print in silver, gold or white, but we do have a process that permits us to print an illusion of silver or gold. Please contact us if you would like more details about this option.
Important: colors on computer monitors can vary greatly; if an exact color match is required, a sample of the color(s) should be sent to us via US Mail prior to any design work or printing.
Q: How long will it take for me to receive my order?
A: We strive to complete your order as quick as possible and get it to you in a timely manner. Typically, you will receive an email proof within 24-48 hours from the time you place your order. If you order from us and do not receive an email, please check your spam or bulk mail folders. As soon as you are satisfied and you have approved via email, your order will be scheduled to print in the order it was received.
Depending on our workload, your Label order should print within 2-4 business days after we receive your email approval and ship within 2 business days following printing. Magnet orders should print within 3-5 business days after we receive your email approval and ship within 5 business days following proof. Custom designs may take longer and the completion time will be estimated at the time the order is placed.
NOTE: Even if Priority, 2nd Day Air or Express Shipping options are selected and paid for, your order Will Not Ship on the same day it is received. We complete each design, send you an email proof that you must okay and then print your item in the order it was received. The overall time can vary depending on the volume of orders pending and how quickly we can reach you for final proof acceptance. If you need an order in a RUSH, please contact us and we will try to assist. If we see that you have paid for faster delivery, we will do everything we can to rush your order if it is possible.
Q: How will my item be shipped? Can I upgrade to a faster service?
A: Magnets are typically shipped the least expensive via USPS Parcel Post; labels via USPS First Class Mail. We offer both USPS and UPS shipping with various upgrade services available during checkout.
Q: What if I don't receive my item; are orders insured?
A: While we take extra care in packaging your items, we are not responsible for their delivery. Our normal shipping method is USPS and all packages except First Class Mail will include Delivery Confirmation for tracking purposes. No refunds will be issued for shipments that arrive late or damaged due to any fault of the mail carrier. If you are concerned about loss or damage, please contact us to request the inexpensive insurance that can be added to your invoice. Keep in mind, if you choose UPS as your shipping method, there is an automatic $100 of insurance coverage included.